Booking Terms and Conditions


Late Holiday Deals limited (‘LHD’s’) is a UK registered company in England, company number: 08263297, Registered office: 57 Windmill Street, 57 Windmill St, Gravesend, Kent, DA12 1BB Late Holiday Deals, Logo, Colours are a registered trade mark within the UK to Late Holiday Deals Limited.

 

 

 

Terms & Conditions

 

1.    Your contract

 

Any bookings are made subject to both LHD’s terms below and the detailed booking conditions of your applicable Travel Supplier(s). It is your duty to ensure that you have read, comprehended and agree both preceding to booking. LHD’s terms of business are governed by English law.

 

 

2.    Late Holiday Deals act only as an agent

 

Excluding where otherwise detailed, LHD’s act only as an agent in regard of all bookings we take and/or create on your behalf.

We accept no liability in relation to any contract you enter into or for any services or engagements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question. When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements.

Your booking with us is subject to these Agency Terms and Conditions and the precise booking conditions of the applicable supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you.

 

 

3.    Flight Plus bookings

 

3.1 We understand how important it is for you to know your money is protected and have prearranged protection for Flight-Plus bookings under our group ATOL with the Travel Trust Association. Flight-Plus has been introduced by the Civil Aviation Regulations 2012 to give you financial protection for travel arrangements which are not, legally, packages but which include more than one travel product. This protection is only a safeguard against the unlikely event of our insolvency or that of your Travel Suppliers booked through LHD’s. Flight-Plus does not impact at all upon liability should something go wrong with what you have booked.

 

3.2 Flight-Plus will exist when you book a flight through us and, on the same day or the day after, you also book accommodation or car hire to be used in conjunction with that flight. Once a Flight-Plus exists, then any other tourist services which are not ancillary to the flight or the accommodation will be included in the Flight-Plus.

 

3.3 Where you book a Flight-Plus through us, it will be our responsibility to arrange a substitute flight or accommodation or car hire should the supplier of any of these fail financially with the result that they cannot be provided. If alternates cannot be arranged it will be our duty to refund you all protected monies you have paid for the Flight-Plus as detailed on the ATOL certificate.

 

3.4 Where a Flight-Plus exists we will issue you with an ATOL certificate as an attachment to the booking confirmation email. The ATOL certificate details exactly what monies are protected and should be kept safely. Credit/debit card charges and LHD’s service fees are not protected.

 

3.5 If you cancel your flight or you cancel your accommodation or car hire, so that there are no travel products additional to the flight, Flight-Plus will cease to exist.

 

 

What is Flight Plus?

 

Flight-Plus is the term used in the ATOL Regulations 2012 to describe the type of holiday sale where a consumer requests to book a flight with accommodation and/or car hire at the same time or within a day, but where the way in which it is sold means that it is not a package holiday. This is a licensable booking and must be ATOL protected. Key points: A Flight-Plus exists when a flight is sold with overseas accommodation and/or car hire. The flight and accommodation and/or car hire must be requested on the same day or within one day of each other, but it does not matter which the customer requests first. The trip must be over 24 hours in duration or include an overnight stay. The flight must have its outbound leg departing from the UK, except where the arrangement includes travel departing the UK by another method such as ferry, coach or rail and a flight into the UK. A flight which begins and ends in the UK does not form part of a Flight-Plus. Other tourist services sold in connection with the Flight-Plus that form a significant part of the trip must also be included in the Flight-Plus if those services are requested on the same day or within one day of the request for the flight. If a business sells another ATOL holder’s flight inclusive package and then adds separate overseas car hire or accommodation, this also forms a Flight-Plus and the business must protect the Flight-Plus under its own ATOL. 

 

 

4.    Low-cost flights (no frills airlines)

 

4.1  When we book a "No Frills" flight on your behalf, It should be noted, that "No Frills" airlines operate individually of each other and are largely quite inflexible. Additionally, they will regularly charge more for adjustments once the booking has been made and levy "severe" cancellation charges, usually total flight cost.

4.2  By permitting or asking us to book a "No Frills" flight on your behalf, we regret and you consent that we are unable to take any accountability for flights changes, or cancellation made to any part of your reservation by the "No Frills" Airline. We will of course endeavor to change / amend all other components of your package without charge through co-operation with our suppliers in the event of a cancellation or change by the No Frills Airline however cannot guarantee this will be the case.

 

5.    Transfers

 

5.1 Unless you have reserved a transfer independently during the booking process, no flight or hotel booking contains a transfer. Please confirm that the hotel you have chosen is reachable from the airport you have chosen to fly to. At times the hotel suppliers or airlines involved in your booking may offer a free or complimentary resort transfer. LHD’s will pass on this offer to you however unless you have reserved a transfer separately during the booking process, no flight or hotel bookings include a transfer. The provision, delivery and service standards of this transfer are the responsibility of the hotel/airline provider and the 3rd party involved in their delivery.

 

 

6.    Making your booking

 

6.1 When you create a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party, the terms of these booking conditions and those of the valid Supplier(s). The first named person on the booking will be the party leader (“Lead Passenger”) and will be accountable for giving us correct information about the members of your party and their requirements (including ensuring that the names given are the same as in the relevant passport) and making all payments due to us. The Lead Passenger is the only person who can make any amendments or changes to the booking and, due to Data Protection reasons we will not be able to discuss any aspect of the booking with anyone other than the Lead Passenger.

 

 

7.    Cancellation, charges & refund policy

 

7.1If you or a member of your party requests to cancel your confirmed arrangements, the party leader must straightaway advise us in writing to bookings@lateholidaydeals.co.uk  Your notice of cancellation will take force when it is acknowledged at our offices. As we incur costs from the time we confirm your booking, we will charge the below cancellation charges. The percentage cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

 

7.2 Prior to 70 days – Total flight cost plus 15% of accommodation and other elements.

69 to 42 days – Total flight cost plus 30% of accommodation and other elements.

41-34 days – Total cost of flight plus 70% of total cost of accommodation and other elements.

33-7 days – Total flight cost plus 90% of total cost of accommodation and other elements.

Less than 7 days – 100% of total booking cost

 

7.3 These cancellation charges apply to all bookings, excluding where a booking contains elements or services where our suppliers own cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.

 

7.4 For any amendment or cancellation we are permitted to make an additional charge of £40.00 per person over and above that of the supplier’s cost.

 

7.5 The levels of our service charges or booking fees are up to £40 per person.

 

 

 

 

8.    Payment – Debit/Credit card charges

 

8.1 Payment can only be made via credit/debit card. We do not charge a fee for debit cards, however credit cards are charged at 2.5%. We do not accept American Express.

 

9.    Accommodation ratings

 

9.1 All ratings are as stipulated by the relevant Travel Provider. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between Travel Providers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Please ensure you check the dates and times of check-in and check-out at your chosen accommodation especially in relation to late/early flights to ensure that they meet the needs of your party – any enquiries should be made before accepting the booking.

 

10. Documents

 

10.1 All documents will be sent to you by email. If you require a copy to be sent by post there will be an administration charge of £10 to issue your documentation. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.

 

11. Complaints

 

11.1 If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If matters are not resolved to your satisfaction locally, you must contact our emergency number for assistance. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. We must be contacted before any decisions are made where additional costs are involved, for example, purchasing more flights or moving properties. If this is not adhered to any right to make a claim will be affected.

 

11.2 If you wish to complain when you return home, please write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We can assist you with this if you wish - please contact the Customer Service Department customers@lateholidaydeals.co.uk  Where we are acting as agent, the contract for your arrangements is between you and the supplier and so any queries or concerns should be addressed to them, but sent via our offices. We will then pass on your complaint and liaise with the relevant supplier on your behalf. Please note that we do so on a goodwill basis in our capacity as agent of the supplier.

 

 

12. Passports & Visas

 

12.1               Information about passport and visa requirements for your trip can be obtained from the Foreign Office 'Know Before you Go' website, here: https://www.gov.uk/knowbeforeyougo. Your specific passport and visa requirements, and other immigration requirements, are your duty and you should confirm these with the applicable embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take particular note that for all air travel within the United Kingdom, airlines require photographic identification of a specific type.

 

 

13. Financial Protection

 

We provide financial security for Flight-Plus bookings by way of a bond held by the Civil Aviation Authority under ATOL number 3973 or further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

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